Multi-channel selling through stores and online is morphing into omni-channel retail, with previously segregated sales channels converging into a single route to market. Pull the product from a store? Ship it from source? Send it from a centralized warehouse? It is intelligent logistics and fulfillment solutions that will reveal and help eliminate hidden costs or customer service trade-offs. Not all retailers who receive an online order have the insight to decide which is the most profitable fulfillment option. In a global survey of 400 retail and consumer sector CEOs from around the world conducted by PwC found that while retailers were spending “an enormous amount of money, energy and time to improve their omni-channel sales, only 16% of companies say they can fulfil omni-channel demand profitably today.”Ī key challenge was fulfillment. The fashion industry, as always, is also affecting freight forwarding trends. Training and communicating the end benefits of e-commerce is an ongoing process for some industry segments.įashion trends become logistical challenges The Philippines, with its wide use of English are surprisingly still playing catch-up when it comes to total industry acceptance.
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Beyond Hong Kong and Singapore, there is a broader Asia region that has yet to make the full transition to embrace the e-AWB.Īccording to one head of commercial operations in Asia Pacific, adoptive issues remain in Korea and Japan – two leaders in other advanced logistical areas. In some cases the Electronic Air Waybill (e-AWB) is seen as somewhat European or Middle-Eastern-centric. There remains a negative side of e-commerce in the world of logistics. These end-to-end IT driven supply chain solutions are driving the freight industry forward. Compiling import and export data, registering shipments, preparing customs declarations, customer communication on shipment status and final billing are all being processed at lower costs, increasing profitability for forwarders worldwide. Offshoring documentation and administration allows freight forwarders to process freight invoices at a cost sometimes equivalent to only 10% of previous costs per bill. IT solutions tailored to the cargo industry have helped deliver service excellence at lower cost via standardization in technology processes, e-transformation of paperwork and admin procedures, while also meeting the needs of a widening audience due to expansion in the express business. The industry has always adapted to changes in global trade and today it is generating innovative solutions that bring together competitive pricing with excellence in customer service. Today it faces challenges from reduced profitability, growing competition, unpredictable growth in demand and even a shortage of human resources.īut it’s a very resilient business, with a history of innovation. For progressive forwarders, the back office has moved, the simple reason being valuable cost savings gained.įreight forwarding remains one of the most volatile industries in the world.
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Waybills, shipment registration admin, customs documentation are generated at centralized global admin centres or by offshore outsourcing experts. It’s even likely that some of those seen performing on the nearby fields are also employed by businesses that need to be based close to the airport.įor example, freight forwarding documentation vital to the smooth movement of air cargo can now be processed just about anywhere in the world.
Noisy yes, but Heathrow and airports like it have long delivered economic advantages to the local area.
The footballers, cricketers and sports men and women seen on the fields close to London’s Heathrow Airport every weekend have long been used to the distracting roar of the jet engines on aircraft coming into land. Today’s cargo industry uses its resilience to face challenges Wim Harrington, GM iBP China looks at some new moves in global logistics
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